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The Daily Anatomy of High-Performing Operations
All Rights Reserved. CCD Health® 2026
Meet the Speakers
With over 7 years of experience, Maxim will cover performance alignment: how shared KPIs prevent departmental blame loops, why provider-side workflow delays create RCM bottlenecks, and what successful healthcare organizations do differently in governance.
Customer Success Manager
Most healthcare organizations treat patient access, scheduling, and revenue cycle management as separate functions. But when they operate in silos, the result is predictable: missed revenue, claim denials, operational chaos, and teams pointing fingers at each other.
FREE WEBINAR
How High-Performing Patient Access, Scheduling, and RCM Operations Actually Run
🗓️ Thursday, January 29th, 2026
⏰ 12:00 PM CST
A behind-the-scenes look at the daily systems, controls, and leadership habits that separate stable, high-output patient access, scheduling, and RCM operations from reactive, costly ones.
How top access and scheduling teams structure staffing, QA, escalation, and RCM handoffs.
Which metrics actually predict downstream financial performance (and which ones give false confidence).
Early warning signs that scheduling quality is eroding, before dashboards catch it.
Live operational scenarios: what breaks first, how teams respond wrong, and what stabilizes performance fastest.
What We'll Cover
With 5 years of experience, Amelia brings frontline intelligence, the early warning signs of instability, the client behaviors that trigger performance drops, and what "healthy" access performance actually looks like on the ground.
Amelia Taule
Maxim Batlle
Customer Success Manager
This session connects front-end access performance to downstream billing accuracy, claim flow, and revenue stability.
How top access and scheduling teams structure staffing, QA, escalation, and RCM handoffs.
REGISTER NOW!
FREE WEBINAR
Which metrics actually predict downstream financial performance (and which ones give false confidence).
Early warning signs that scheduling quality is eroding, before dashboards catch it.
Meet the Speakers
Amelia Taule
Customer Success Manager
With 5 years of experience, Amelia brings frontline intelligence, the early warning signs of instability, the client behaviors that trigger performance drops, and what "healthy" access performance actually looks like on the ground.
The Daily Anatomy of High-Performing Operations
Live operational scenarios: what breaks first, how teams respond wrong, and what stabilizes performance fastest.
What We'll Cover
Most healthcare organizations treat patient access, scheduling, and revenue cycle management as separate functions. But when they operate in silos, the result is predictable: missed revenue, claim denials, operational chaos, and teams pointing fingers at each other.
Revenue Cycle Leaders looking to reduce denials and improve cash flow predictability
Patient Access & Scheduling Directors managing high-volume operations.
Healthcare Operations Executives seeking to align front-end and back-end performance
Who Should Attend
How High-Performing Patient Access
With over 7 years of experience, Maxim will cover performance alignment: how shared KPIs prevent departmental blame loops, why provider-side workflow delays create RCM bottlenecks, and what successful healthcare organizations do differently in governance.
Customer Success Manager
Maxim Batlle
When: Thursday, January 29th, 2026 | 12:00 PM CST
A behind-the-scenes look at the daily systems, controls, and leadership habits that separate stable, high-output patient access, scheduling, and RCM operations from reactive, costly ones.
Scheduling, and RCM Operations Actually Run
Cristopher Lujan
Associate Director of Operations Patient Access & RCM
With over 6 years of experience, Cristopher will walk you through the operational architecture behind high-performing teams: staffing models that absorb volatility, QA frameworks that protect revenue, and the leadership habits that prevent operational debt.
With over 6 years of experience, Cristopher will walk you through the operational architecture behind high-performing teams: staffing models that absorb volatility, QA frameworks that protect revenue, and the leadership habits that prevent operational debt.
Cristopher Lujan
Associate Director of Operations Patient Access & RCM