Health-specific quality services: outsourcing is more cost-effective than hiring in-house, plus you can access a larger pool of health-care specialized professionals.

Tech solutions and consulting: CCD offers BI and machine learning (ML) solutions designed to optimize call processes and operations.

Guaranteed flexibility: with CCD, you can scale up or down contact center services based on your patient's specific needs.

Better customer experience: a healthcare-specialized call center will provide better first-touchpoint metrics such as customer satisfaction, net promoter scores, and average handle time.

Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve.”

CCD Health customer

Top 3 radiology provider in the US

We had a call abandonment rate of 10-13%. CCD developed a call volume forecasting model that allowed us to understand call seasonalities and the right number of agents needed to meet volume requirements. Today, our abandonment rate is at 3%, which helped us generate $4.4 million dollars extra in revenue last year.”

CCD Health customer

Top 10 radiology brands in the U.S.