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CCD Health is a nearshore healthcare call center based in the Dominican Republic focusing on providing exceptional patient experiences. Our healthcare support specialists work as an extension of your teams to help you have the right schedulers at the right time and skill set to serve all of your appointments. Simply put, we help you recruit, train, and staff to yield higher revenue by avoiding missed appointments and dropped calls.
Nearshore Healthcare Call Center
ABOUT CCD HEALTH
Comprehensive Support Services
Experienced healthcare schedulers
Analytics and Business Intelligence
Top 3 radiology provider in the US
CCD Health Customer
Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve.”
Top 10 radiology brands in the U.S.
CCD Health Customer
We had a call abandonment rate of 10-13%. CCD developed a call volume forecasting model that allowed us to understand call seasonalities and the right number of agents needed to meet volume requirements. Today, our abandonment rate is at 3%, which helped us generate $4.4 million dollars extra in revenue last year.”
Don't just take our word for it
See CCD Health Schedulers in action
Scheduling efficiency for Healthcare Centers
Health-specific quality services
Fill out the form and our team will contact you in less than 24 hours
Schedule a demo
Outsourcing is more cost-effective than hiring in-house, plus you can access a larger pool of radiology specialized professionals.
CCD offers BI and machine learning (ML) solutions designed to optimize call processes and operations.
with CCD, you can scale up or down contact center services based on your practice's specific needs.
Tech-enabled patient scheduling
Scale up and down according to demand
Appointment Scheduling Services for Healthcare Centers
Fill out the form and our team will contact you in less than 24 hours
Schedule a demo
We provide appointment scheduling services and work hand-in-hand with your healthcare center to provide your patients with truly personalized support.
Appointment Scheduling Services for Healthcare Centers
Health-specific quality services
Outsourcing is more cost-effective than hiring in-house, plus you can access a larger pool of radiology specialized professionals.
CCD offers BI and machine learning (ML) solutions designed to optimize call processes and operations.
with CCD, you can scale up or down contact center services based on your practice's specific needs.
Tech-enabled patient scheduling
Scale up and down according to demand
Comprehensive Support Services
Experienced healthcare schedulers
Analytics and Business Intelligence
CCD Health is a nearshore healthcare call center based in the Dominican Republic focusing on providing exceptional patient experiences. Our healthcare support specialists work as an extension of your teams to help you have the right schedulers at the right time and skill set to serve all of your appointments. Simply put, we help you recruit, train, and staff to yield higher revenue by avoiding missed appointments and dropped calls.
Nearshore Healthcare Call Center
ABOUT CCD HEALTH
See CCD Health Schedulers in action
Scheduling efficiency for Healthcare Centers
Top 3 radiology provider in the US
CCD Health Customer
Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve.”
Top 10 radiology brands in the U.S.
CCD Health Customer
We had a call abandonment rate of 10-13%. CCD developed a call volume forecasting model that allowed us to understand call seasonalities and the right number of agents needed to meet volume requirements. Today, our abandonment rate is at 3%, which helped us generate $4.4 million dollars extra in revenue last year.”
Don't just take our word for it
Top 3 radiology provider in the US
CCD Health Customer
Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve.”
Top 10 radiology brands in the U.S.
CCD Health Customer
We had a call abandonment rate of 10-13%. CCD developed a call volume forecasting model that allowed us to understand call seasonalities and the right number of agents needed to meet volume requirements. Today, our abandonment rate is at 3%, which helped us generate $4.4 million dollars extra in revenue last year.”
DON'T JUST TAKE OUR WORD FOR IT
We provide appointment scheduling services and work hand-in-hand with your healthcare center to provide your patients with truly personalized support.
Our appointment scheduling services seamlessly integrate with your Radiology Information System or VoIP
Our appointment scheduling services seamlessly integrate with your Radiology Information System or VoIP