CCD Health helped us realize $4.4 million extra in revenue last year. We had a call abandonment rate of 10-13%. CCD developed a call volume forecasting model that allowed us to understand call seasonalities and the right number of agents needed to meet volume requirements. Today, our abandonment rates are at 3%. This helped us realize 4.4 million dollars last year.
Deliver shorter appointments & call wait times
One 2019 study showed that 60% of callers only wait two minutes or less before hanging up. For outpatient medical centers, missed or dropped patient calls cost you $5,500 a day, or $1.4 million each year. And on top of patient no-shows, medical centers are losing billions every single year.
Improve patient engagement & satisfaction
Increasing your productivity improves patient access and experience, helping to retain and acquire new patients. Learn how to leverage Artificial Intelligence, better manage your workforce, and implement an automated call-back program to lower dropped calls and drive your medical center's revenues.
Call center value. Medical expertise.
Comprehensive medical support
Take advantage of a full suite of medical support services, from patient scheduling to insurance verification.
Experienced, educated representatives
For more than 10 years, imaging companies like yours have relied on CCD for exceptional contact center support.
Applicable business intelligence
Easily gather call and activity data to scale your team, optimize patient satisfaction, and improve your bottom line.
Scalable patient scheduling
Gain the flexibility to tailor a support solution to meet your staffing, training, onboarding, and division of duty requirements.
Fewer patient no-shows
Appointments scheduled per quarter
Calls answered in less than a minute
Learn more about CCD
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